Freelancer

Fiverr

June 2021 - Present

• Assisted customers in gaining valuable insights from the raw data by creating tailored Splunk queries, reports, and dashboards.
• Managed 30 global sales orders, delivering high-quality work within tight deadlines.
• Received an average of 5-star ratings from satisfied customers.
• Resolved urgent customer inquiries and issues on an ad-hoc basis, ensuring excellent customer service.
• Clear and effective communication with clients.
• Providing timely updates on project status and progress.
• Being reliable and delivering on commitments made to customers.
• Offering the best solutions to problems and being proactive in meeting customer needs.
• Providing consulting and technical troubleshooting services.

Software Engineer

Larsen & Toubro Infotech (LTI)

Mumbai, India

Aug 2020 - Nov 2022

• Integrated Java, Spring Boot, Spring Security, Hibernate and SQL databases to develop REST APIs.
• Designed & developed user-friendly components that enhanced user experience using the Angular framework.
• Developed secured & efficient REST APIs using Spring Security and JWT Tokens.
• Authored 50+ complex SQL Queries with joins in facilitating efficient data storage & retrieval.
• Constructed dynamic PL/SQL queries (functions, procedures, triggers) according to the requirements.
• Worked with the client for requirement gathering and implementation.
• Crafted over 100 unique Splunk queries, reports, alerts and dashboards, impacting customer experience and increasing team productivity by 25%.
• Spearheaded meetings with the stakeholders and team members to better understand the requirements.
• Installed Splunk Enterprise across environments to monitor & troubleshoot system issues, achieving 50% faster responses in resolving incidents.
• Adapted to client needs or project specifications changes while focusing on delivering high-quality results.
• Assisted and collaborated with peers with troubleshooting bugs in code and the development & growth of their skills.
• Learned new things in a fast-paced environment per the requirements to better serve the customer.
• Managed a team of 5 developers in creating an innovative online portal utilizing cutting-edge technologies and frameworks widely adopted in the industry.
• Provided employee training for four new hires over three months, offering continuous guidance and mentorship on best practices while giving constructive feedback.